Shankar is an engineering graduate from BITS Pilani and an MBA from IIM Bangalore. He has close to 20 years expereince in the IT field. He is settled in Chennai with 3 kids, and spirituality and music are his passion. He is currently working on project management with Infosys. Conflict resolution is a common issue. And different people have diffferent styles of approaching it. In the article you will find Shankar's approach, which he has tried to templatize as much as possible.