St Louis, Missouri, United States, June 2024 – Erin Ryan has been named Chief Financial Officer at Balto, taking on her new role this month. Over the past 5+ years, Erin has grown with Balto, contributing significantly to its success and development. She credits her journey to the support of Kate Loar, Chris Kontes, Marc Bernstein, Davidson Girard, and her dedicated team, including Travis Papproth, Laura Mueller, Suzanne Stephens, Robert Sulzer, and Bradley Polen.
Erin has been with Balto for over five years, demonstrating remarkable growth and leadership. Prior to her current role, she served as the Senior Vice President of Finance & Operations for a year, where she was responsible for overseeing financial strategies and operational efficiencies. Before that, she held the position of Vice President of Finance and Operations for seven months, managing the company’s financial planning and operational processes.
Earlier, Erin was the Vice President of Operations at Balto, a role she held for over two years. In this capacity, she streamlined operations, improved process efficiency, and enhanced overall performance. As the Director of Operations, she spent a year and two months optimizing operational workflows and supporting the executive team.
Erin began her journey at Balto as an Operations Analyst, where she gained invaluable experience and insights into the company’s core functions. Her dedication and commitment to excellence quickly propelled her to leadership roles within the organization.
Before joining Balto, Erin held various roles in the arts and theatre industry. She was the Executive Assistant to the General Director at Opera Theatre of Saint Louis for nearly five years, and before that, she worked as a Production Coordinator at Washington University in St. Louis. Her extensive background in production management and technical direction at Chautauqua Opera, New Edgecliff Theatre, and Cincinnati Playhouse in the Park provided her with a solid foundation in leadership and project management.
Balto is a pioneering company that leverages artificial intelligence to unite agents and supervisors, enhancing real-time conversation guidance for improved agent performance. Balto’s AI-driven solutions empower teams by preventing missed sales opportunities, costly compliance mistakes, and negative customer experiences. The company has guided over 200 million calls, driving millions in increased revenue and earning a 4.8-star rating on G2. Balto’s mission is to create happier customers, increase revenue, and improve retention through innovative real-time guidance technology.
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