Gagan Arora, the visionary founder of Vertex Global Services, has redefined the Business Process Management (BPM) industry with his strategic foresight and innovative approach. A first-generation tech entrepreneur, he holds a master’s degree from Boston University and has over 20 years of industry experience. Starting his career as a Customer Service Representative, he founded Vertex Global Services in 2016 from a garage in Florida, transforming it into a global powerhouse with operations in seven countries, including the United States, United Kingdom, India, and the Middle East. His leadership has propelled the company to achieve 100% growth within four years, making it one of the fastest-growing BPM players worldwide.

Beyond business, Mr. Arora holds influential roles, serving as Trade Commissioner for the India-Africa Trade Council (Nigeria Division), Chairman of the Foreign Investors Council’s Delhi Chapter, and Senator for the World Business Angel Investment Forum. His contributions to entrepreneurship have earned him multiple prestigious accolades, including ‘Best CEO of the Year’ for seven consecutive years, the ‘World’s Greatest Leaders Award’ by AsiaOne and CNBC, and recognition as a ‘Top 100 Influencer’ by Forbes India. Committed to empowering India’s entrepreneurial and employment landscape, he continues to foster innovation and global business expansion, reinforcing his legacy as a pioneering business leader and digital entrepreneur.