Shitij will lead the next phase of growth for Vertex Global Services, ensuring to remain at the forefront of refining the future of strategic outsourcing, work force and customer experience
New Delhi, India, February 2025 – In a strategic move aimed at enhancing its overarching mission and vision to revolutionize outsourcing and customer experience, Vertex Global Services, a fastest-emerging player in the BPM sector, has elevated Shitij Taneja as Managing Director. Shitij holds a stellar record of driving successful projects and fostering business growth across the Middle East, Africa, and India. His established relationships with key industry stakeholders, including prominent business leaders and government officials, position him to effectively lead the company in achieving significant financial performance, driving revenue growth, and ensuring long-term economic stability.
With over 16 years of expertise in events and engagement management, Taneja served the company as Chief Commercial Officer before this new role. Under the leadership of Shitij in his term as CCO, Vertex Global Services has experienced a period of remarkable growth, significantly contributing to enhanced operational efficiency and lasting customer relationships.
With a strong focus on boosting the company’s growth, Shitij will provide strategic direction and leadership to the organization. In addition to spearheading business development efforts, he will oversee day-to-day operations, ensuring the team executes efficiently while motivating a high-performing workforce. This appointment marks a significant step for the organization as it continues to expand its market presence and strengthen its operational excellence.
Mr. Gagan Arora, Founder and CEO of Vertex Global Services, congratulated Shitij Taneja and said, “Shitij has got a clear vision and brings with him both a tremendous passion for advanced technologies and sustainable growth, deep seated in values. His leadership skills will truly foster a high-performing team. His expertise in identifying and mitigating potential risks has paved the way for the organization’s growth. We are confident that he will set new standards for creating innovative and collaborative business solutions and reinforce our vision of empowering Indian and Global Businesses across sectors. ”
Furthermore, Shitij will also ensure compliance with all relevant laws and regulations while representing the company at industry events and with external stakeholders.
“I am extremely grateful and privileged to take on the role of Managing Director at Vertex Global Services and to guide such an energetic organization with a remarkable legacy in the IT-BPM sector. As I begin this new chapter, I feel a profound sense of assurance, recognizing that I am building on a solid groundwork established by an exceptionally dynamic team. The IT/ITeS sector in India currently contributes 7 percent to the GDP, which is expected to rise to 10 percent by 2026. The global business process outsourcing market is expected to expand at a compound annual growth rate of 9.6% from 2024 to 2030, reaching USD 525.23 billion by 2030.This is an interesting time for the industry globally, and I am passionate about being at the forefront of this. ” Shitij expressed.
Accredited by NASSCOM the Times Square Headquartered, Vertex Global Services has established itself as the fastest-emerging BPM Player. Recently, it has also announced its plans to recruit 4,000 language experts from India’s Tier II and Tier III cities over the next three to five years to tackle the unemployment challenges faced by the youth in India. Currently operating in seven countries including the United States, United Kingdom, India, Philippines, Nepal, UAE, and Nigeria, Vertex serves over 500 companies and international brands across diverse business sectors providing language proficiency in over 40 languages to its clients.
Ranked 19th among the 50 most innovative companies globally, Vertex’s offerings include Vertex Global Services, Vertex Next, Vertex Academy, and Vertex Technologies. With its comprehensive range of services, Vertex sets itself apart from competitors. The firm has received numerous awards and recognitions for its exceptional work, such as Best Company of the Year 2020, Best Place to Work, Hi-Tech Leading Companies to Watch, and Fastest Growing BPO Company in India for 2021.
Nestled in the heart of Times Square, New York, Vertex Global Services is the fastest emerging BPM player. They provide exceptional outsourcing solutions for customer services, catered to meet the diverse needs of businesses across various industries. With a long history of helping businesses by enhancing their customer experiences, they also provide services including e-commerce assistance, inbound & outbound support, back-end services and multilingual support. Vertex Global Services is making significant strides in the global market, currently operating in seven countries: United States, United Kingdom, India, Philippines, Nepal, UAE and Nigeria. They have received numerous awards and recognitions, including Best Company of the Year 2020, Best Place to Work, 19th Most Innovative Company in the World, Hi-Tech Leading Companies to Watch, and Fastest Growing BPO Company in India 2021.
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