Kuala Lumpur, Malaysia, April 2025 – Darwinbox has officially announced the appointment of Rishi Jha as Vice President – Customer Success. In his new role, Rishi will lead the company’s global Customer Success and Key Account Management (KAM) teams, with a strong focus on delivering excellence in client retention, adoption, engagement, and expansion.
With over 25 years of experience in HR transformation, Rishi brings a wealth of knowledge and a strong track record in enabling organizations to maximize the value of their HCM investments. He has held senior leadership roles at Deloitte, Alight Solutions, Aon Hewitt, and Excelity Global, where he successfully led large-scale operations in multi-country environments. His strategic guidance and sharp execution have been instrumental in driving HR digitalization initiatives across APAC.
At Deloitte Consulting SEA, Rishi led HR Transformation initiatives with a focus on Shared Services and HR Tech, while at Alight Solutions, he served as Head of ASEAN and India, delivering impactful HR solutions for diverse client portfolios. His time at Aon Hewitt saw him spearhead the expansion of multi-country payroll services, building a significant business footprint across the region. Earlier in his career, he served in pivotal roles at Excelity Global, SHL India, Jobstreet.com, and Blow Plast Limited, sharpening his expertise in HR Shared Services, business development, and customer experience.
As Darwinbox accelerates its growth across India, Southeast Asia, MENA, North America, and other global markets, Rishi’s unique blend of consulting depth, sales leadership, and customer-centric mindset is expected to enhance client partnerships and deliver sustained value for enterprise customers.
About Darwinbox
Darwinbox is a new-age, agile HCM suite that helps enterprises and high-growth companies streamline their HR processes, deliver actionable insights, and build exceptional employee experiences. Leveraging the power of AI and ML, Darwinbox offers a mobile-first, user-friendly platform used by more than 850 organizations and 2.2 million employees across 116+ countries. The company serves clients including Adani, Starbucks, Mahindra, Swiggy, Tokopedia, Nivea, and Bank BTPN, among others.
Recognized in the Gartner® Magic Quadrant™ for three consecutive years and as a Strong Performer in the Forrester® HCM Wave™ 2023, Darwinbox is also the highest-rated solution on Gartner Peer Insights with a customer rating of 4.8/5. The company has also partnered with Microsoft to co-innovate and elevate workforce agility and employee experience worldwide.
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