Fairfield, Ohio, United States, July 2025 – Steve Smith has taken on a new role as Vice President, Human Services at The Hanover Insurance Group. In this pivotal role, Steve will lead initiatives to enhance service offerings and risk management strategies within the human services domain, leveraging his deep expertise in social services, healthcare, and nonprofit risk consulting.
Steve joins The Hanover Insurance Group following an impactful career spanning over 28 years at The Cincinnati Insurance Companies. During his tenure, he held various leadership roles including Industry Expert III – Health and Human Services, National Program Director – Social Services, Home Health Care, and Hospice, and Senior Underwriting Manager. He managed niche insurance portfolios exceeding $59 million in written premium, consistently maintaining strong profitability while innovating specialized insurance products for the human services sector.
In addition to his corporate leadership, Steve has been deeply involved in the nonprofit community. He continues to serve as Vice President at The Joe Nuxhall Miracle League Fields, Inc., where he has led initiatives promoting inclusion and character-building through sports for individuals with disabilities. His longstanding role as a Board Member at Therapeutic Recreation for the Disabled, Inc. for over 28 years further demonstrates his lifelong commitment to social impact and community development.
Earlier roles at The Cincinnati Insurance Companies include positions as Underwriting Manager, Senior Underwriter, and Team Leader, where he built strong relationships with independent agencies and spearheaded workflow automation and training programs that contributed to operational excellence.
About The Hanover Insurance Group
The Hanover Insurance Group is a leading property and casualty insurance provider in the United States, offering tailored coverages through a select network of independent agents and brokers. With over 4,800 employees across 42 offices, The Hanover protects more than two million policyholders, spanning both individuals and small to midsize businesses. The company is consistently recognized for its outstanding workplace culture, including accolades from Forbes, TIME, and U.S. News & World Report.
As an employer of choice, The Hanover fosters a values-based culture and offers rewarding career development opportunities alongside a comprehensive benefits program. Its focus remains on delivering excellence to customers while empowering employees to make meaningful contributions.
Read Also : When HR “Produces Nothing”: A Response to Jennifer Sey’s Anti-HR Vision
The Fine Balance: Navigating Work, Life, and Mental Wellbeing
Mind the Leadership Gap – From Learning to Real-World Impact
How the Adecco Group is empowering its employees for the future of work
