Abhishek Gupta, Head of HR & Admin at ZebPay, has over 11 years of expertise in driving people strategy, leadership development, and organizational effectiveness. Leading the HR function at ZebPay, India’s leading and secure cryptocurrency exchange, he has been instrumental in transforming HR strategies to drive both business impact and employee empowerment. His Reflections on 2024 and Resolutions for 2025 highlight the evolving role of HR as a strategic enabler, focusing on CX-EX alignment, leadership growth, and psychological safety.
Reflections on 2024:
2024 has been a transformative year for me as an HR leader and for ZebPay as a pioneer in the crypto industry. The dynamic and unpredictable crypto landscape reinforced the need for harmonizing Customer Experience (CX) with Employee Experience (EX) to ensure sustainable success.
A pivotal initiative was the BOOST competency framework, designed to capture the skills and behaviors critical for success while aligning with our vision, mission, and Ohana culture. This strengthened our customer-centric mindset, enhanced accountability, and fostered innovation across teams. By breaking down silos and promoting alignment, we reinforced HR’s role as a strategic business enabler, not just a support function. This year reaffirmed that HR can be a catalyst for resilience, agility, and measurable business impact in an ever-evolving industry.
“Breaking down silos and aligning CX and EX proved that HR can be a catalyst for resilience, agility, and business impact.”
Abhishek Gupta, Head of HR & Admin at ZebPay
Resolutions for 2025:
In 2025, my focus is on elevating ZebPay’s people strategy to set new benchmarks in the crypto industry. Key priorities will include:
- Data-Driven Employee Experiences: Using data insights to craft hyper-personalized employee journeys while proactively addressing emerging talent trends.
- Leadership Development: Strengthening our leadership pipeline through tailored growth programs.
- Advancing DEI: Expanding Diversity, Equity, and Inclusion efforts with measurable progress.
- Psychological Safety: Creating an environment where employees feel safe to express ideas, take calculated risks, and drive innovation.
My vision is to position HR as an innovation engine, aligning human capital strategies with business objectives to drive growth and impact. Above all, I’m committed to reinforcing that a resilient, empowered workforce is fundamental to ZebPay’s mission—helping everyone achieve financial independence by making digital assets more accessible and secure for all.
“In 2025, I will focus on elevating ZebPay’s people strategy, emphasizing DEI, leadership growth, and psychological safety to drive business success.”
Abhishek Gupta, Head of HR & Admin at ZebPay
Abhishek Gupta’s reflections on 2024 emphasize the evolving role of HR in shaping business success through CX-EX alignment, competency frameworks, and strategic leadership initiatives. His 2025 resolutions focus on people-centric innovation, psychological safety, and data-driven decision-making, positioning ZebPay as a trailblazer not just in crypto services but also in workplace culture.
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