Gurgaon, Haryana, India, March 2025 – Ecom Express Limited (“Ecom Express”), India’s only pure-play B2C e-commerce logistics solutions provider, has launched Pragati, an ambitious learning and development program designed to upskill Delivery Center Managers (DCMs) across its last-mile operations. This strategic program enables the company to create development plans, ensuring that both existing employees and new hires are equipped for success. Pragati aims to certify over 4,000 employees in logistics, supply chain management, and behavioral skills. The program uses a hybrid learning model with classroom sessions, virtual modules, and self-paced learning via E-Pathshaala, a comprehensive Learning Management System (LMS), creating scalable growth opportunities for the workforce.
Pragati’s core framework assesses employees on performance and potential, enabling tailored career development plans. Through this framework, high-potential external talent is identified and prepared for leadership roles, while good performers within Ecom Express benefit from targeted upskilling programs to enhance their capabilities and drive business growth. A key pillar of this initiative is a strong focus on local hiring in over 3,500 locations, aimed at reducing relocation challenges and ensuring seamless integration of talent into local teams. With this comprehensive approach to talent acquisition and development, Pragati is committed to building last-mile management that is both skilled and strategically positioned for the future.
Commenting on the launch, Swati Mor, CHRO, Ecom Express, said, “Pragati is not just a training initiative but a pathway to transform last-mile logistics by developing a highly skilled and motivated workforce. By providing structured learning paths and certifications, we aim to create a culture of continuous development and operational excellence. This initiative not only supports our internal teams but also creates opportunities for fresh talent to join and grow with Ecom Express. Through Pragati, we are committed to building a resilient and future-ready workforce that aligns with our mission to redefine logistics in India.”
Ecom Express, in alignment with its commitment to workforce excellence, aims to certify participants across two key domains: Product and Process, which focuses on functional logistics and supply chain expertise, and Behavioral Skills, emphasizing effective management of blue-collar teams.
With the launch of Pragati, Ecom Express reinforces its commitment to operational excellence, employee empowerment and community impact. By investing in its workforce and creating skill development, the company is setting new standards in last-mile logistics while contributing to the broader vision of a skilled and sustainable logistics ecosystem.
Viewers can visit the Pragati initiative on the company’s LinkedIn, Facebook and Instagram pages.
About Ecom Express
Ecom Express Limited is a leading end-to-end technology enabled logistics solutions provider to the Indian retail and e-commerce industry. Ecom Express uses cutting-edge technology and automated solutions to enable end-to-end logistics and supply chain solutions across India serving several pin codes throughout India. The company provides first-mile pickup, processing, network operation, last mile delivery, reverse logistics and returns management under its flagship service – Ecom Express Services (EXS). The company also offers a complete suite of supply chain, storage, and fulfillment solutions under its service line – Ecom Fulfillment Services (EFS). The company has delivered nearly 2 billion shipments to 97% of Indian households. The company has robust technology, AI/ML and data sciences capabilities supporting proprietary tech-stack and dedicated supply chain environment for reliable customer experience.
Read Also : Entering 2025, TA Leaders’ Success Built on More than Just Hiring, Says The Josh Bersin Company
People Analytics Teams Still Struggle to Deliver Business Impact, Warns The Josh Bersin Company
ESG and Women’s Leadership: Driving Sustainability and Inclusion
Learning and Development Trends for 2025: Shaping the Future of Workplace Learning
