fbpx
Global HR News & Updates
  • Features
  • Magazine
  • News
    • Asia
    • Europe
    • Africa
    • South America
    • OCEANIA
    • India
    • NORTH AMERICA
  • Insights
  • Leaders Speak
  • Book Reviews
  • Events
  • Advertising
  • Editorial Team
No Result
View All Result
SUBSCRIBE
Login
Global HR News & Updates
  • Features
  • Magazine
  • News
    • Asia
    • Europe
    • Africa
    • South America
    • OCEANIA
    • India
    • NORTH AMERICA
  • Insights
  • Leaders Speak
  • Book Reviews
  • Events
  • Advertising
  • Editorial Team
No Result
View All Result
Global HR News & Updates
No Result
View All Result
Home News Asia

Kashif Cheema Appointed as Unit Head Quality Assurance, Learning & Development at MCB Bank Limited

Smita SinghbySmita Singh
in Asia, Business, News
0 0
A A
0
Kashif Cheema Appointed as Unit Head Quality Assurance, Learning & Development at MCB Bank Limited

Kashif Cheema Appointed as Unit Head Quality Assurance, Learning & Development at MCB Bank Limited

TweetPostShareWhatsapp

Islamabad, Pakistan, June 2024 – Kashif Cheema has been appointed as the Unit Head Quality Assurance, Learning & Development at MCB Bank Limited. With over 18 years of experience in the banking sector, Kashif brings a wealth of knowledge and expertise to his new role.

You might also like

Katie Ehlis Appointed as Chief Learning Officer at OrthoBerry

Jordan Turek Appointed as Chief Information Security Officer at National Cooperative Bank

Francesco Quinterno Appointed as Chief Information Officer at CONA Services

Kashif Cheema has been with MCB Bank Limited for approximately 8.5 years. Prior to his current role, he served as the Unit Head Service Quality North for about 4.5 years. In this capacity, Kashif managed the service quality branch banking portfolio for the Business Area North. He specialized in customer experience enhancement using various tools such as Video Mystery Shopping, Service Attributes Monitoring Checklists, and Automated Services Indicators. Kashif was also involved in developing service scorecards, branch staff coaching, and conducting on-the-job training sessions.

Move beyond "Greatness" : Get Your Organization Happy Place to Work (HPTW) Certified
Move beyond Greatness to Happiness : Get Your Organization Happy Place to Work (HPTW) Certified

Before that, Kashif held the position of Service Quality Manager at MCB Bank Limited for about 4 years. He led a team of Service Quality Analysts, aimed at improving the overall service experience for customers. His responsibilities included monitoring key service indicators, driving action plans for process improvement, conducting training and coaching sessions, and coordinating with external agencies for customer satisfaction surveys and mystery shopping.

Prior to joining MCB Bank Limited, Kashif worked at Allied Bank Limited for nearly 8 years as the Team Lead – Quality Assurance. His responsibilities included designing and developing internal service measures, conducting health checks, process reengineering, and organizing service management programs. He also managed customer support officers and conducted mystery shopping to ensure adherence to service standards.

Kashif’s earlier career includes roles as a Sales Manager at Standard Chartered Bank and a Tele Sales Supervisor at Union Bank.

About MCB Bank Limited:

MCB Bank Limited, established in 1947, is one of the largest banks in Pakistan with a customer base exceeding 7 million. The bank offers a wide range of products and services to meet the diverse needs of its customers. MCB Bank is known for its commitment to excellence in customer service and innovative banking solutions.

Read Also : Imagination in a Disrupted Age: Navigating the Future with Curiosity and Empathy

Subscribe To HR TODAY

Tags: banking sectorcareer journeyHappy Place to Work CertificationHPTWHR LeadershipKashif CheemaLearning & DevelopmentMCB Bank LimitedUnit Head Quality Assurance
Tweet19Share30Share5Send
Previous Post

Javed Shaikh Appointed as Head of Corporate Learning at bigbasket.com

Next Post

Nora Juhasz Appointed as Head of Learning and Talent Development at Bouygues Construction

Smita Singh

Smita Singh

Recommended For You

Katie Ehlis Appointed as Chief Learning Officer at OrthoBerry

bySmita Singh
June 23, 2025
0
Katie Ehlis Appointed as Chief Learning Officer at OrthoBerry

Katie Ehlis has been appointed Chief Learning Officer at OrthoBerry, bringing extensive expertise in learning and development leadership across technology, consulting, and entrepreneurship.

Read moreDetails

Jordan Turek Appointed as Chief Information Security Officer at National Cooperative Bank

bySmita Singh
June 23, 2025
0
Jordan Turek Appointed as Chief Information Security Officer at National Cooperative Bank

Jordan Turek has been appointed Chief Information Security Officer at National Cooperative Bank, bringing a distinguished cybersecurity leadership record from Sandy Spring Bank, Leidos, PayPal, and more.

Read moreDetails

Francesco Quinterno Appointed as Chief Information Officer at CONA Services

bySmita Singh
June 23, 2025
0
Francesco Quinterno Appointed as Chief Information Officer at CONA Services

Francesco Quinterno has been appointed Chief Information Officer at CONA Services in July 2025. With leadership experience at CONA Services, Coca-Cola, accessnow, Warner Bros., and Colgate-Palmolive, Francesco will...

Read moreDetails

Nollaig Forrest Appointed as Chief Marketing & Corporate Affairs Officer at Amrize

bySmita Singh
June 23, 2025
0
Nollaig Forrest Appointed as Chief Marketing & Corporate Affairs Officer at Amrize

Nollaig Forrest has been appointed as Chief Marketing & Corporate Affairs Officer at Amrize, bringing global experience from Holcim, Firmenich, Dow, and DuPont to lead marketing, branding, and...

Read moreDetails

Nicole Chapman Appointed as Chief Human Resources Officer at OE Utility Services

bySmita Singh
June 23, 2025
0
Nicole Chapman Appointed as Chief Human Resources Officer at OE Utility Services

Nicole Chapman has been appointed as Chief Human Resources Officer at OE Utility Services in June 2025. Nicole brings a wealth of HR leadership experience from her roles...

Read moreDetails
Next Post
Nora Juhasz Appointed as Head of Learning and Talent Development at Bouygues Construction

Nora Juhasz Appointed as Head of Learning and Talent Development at Bouygues Construction

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Related News

Gautam Arora Appointed as Chief Executive Officer at Haiko Logistics India Pvt. Ltd.

Gautam Arora Appointed as Chief Executive Officer at Haiko Logistics India Pvt. Ltd.

January 11, 2025
Mainstream Renewable Power Appoints Morten Henriksen as New CEO

Mainstream Renewable Power Appoints Morten Henriksen as New CEO

February 27, 2025
Uma Rao Ganduri

Uma Rao Ganduri Appointed as CHRO of Sekhmet Pharmaventures

February 9, 2024

Browse by Category

  • Academia
  • Africa
  • AI
  • Asia
  • Blog
  • Book Reviews
  • Business
  • Compliances
  • Conflict Resolution
  • Corporate University
  • CXO
  • DEI
  • Employee Engagemnet
  • Employee Relation
  • Employee Wellbeing
  • ESG
  • Europe
  • Events
  • Features
  • Future of Work
  • Government
  • Green HRM
  • HR Analytics
  • HR PARTNERS
  • HR Technology
  • HR TODAY EXCLUSIVE FEATURE
  • India
  • Industrial Relations
  • International HR DAY 2025
  • January–February 2024
  • Leadership
  • Learning
  • MAGAZINE
  • Management Thought
  • May – june 2024
  • middle east
  • News
  • NGO
  • Non-Profit
  • NORTH AMERICA
  • OCEANIA
  • Organizational Culture
  • Performance
  • Performance Metrics
  • Recruitment
  • Rewards
  • Self Development
  • South America
  • Start-Up HR
  • Sustainable HR
  • Talent
  • Team Cohesion
  • Topic
  • Trends & Forecast
  • UN Organizations
  • Women Leadership
Global HR News & Updates

"HR Today" aspires to be more than just a publication; it aims to be a platform where the brightest minds in HR come together to share knowledge, insights, and foresight that can shape the future of our profession. We aim to offer a unique blend of academic rigour and practical wisdom, addressing the most pressing challenges and opportunities in the HR landscape today.

USEFUL LINKS

  • Features
  • Magazine
  • News
    • Asia
    • Europe
    • Africa
    • South America
    • OCEANIA
    • India
    • NORTH AMERICA
  • Insights
  • Leaders Speak
  • Book Reviews
  • Events
  • Advertising
  • Editorial Team

RECENT POSTS

  • Katie Ehlis Appointed as Chief Learning Officer at OrthoBerry
  • Jordan Turek Appointed as Chief Information Security Officer at National Cooperative Bank
  • Francesco Quinterno Appointed as Chief Information Officer at CONA Services

SIGNUP FOR NEWSLETTER

Name*

Email Address*

© Copyright 2024 HR TODAY. All rights reserved.

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Features
  • Magazine
  • News
    • Asia
    • Europe
    • Africa
    • South America
    • OCEANIA
    • India
    • NORTH AMERICA
  • Insights
  • Leaders Speak
  • Book Reviews
  • Events
  • Advertising
  • Editorial Team
  • Subscribe
  • Login
  • Sign Up

© Copyright 2024 HR TODAY. All rights reserved.