Cleveland, Ohio, United States, August 2025 – Robots & Pencils, an AI-first global digital innovation firm specializing in cloud-native web, mobile, and app modernization, has appointed Patrick Higgins as Chief Revenue Officer (CRO). A seasoned technology leader with over 15 years of experience driving digital innovation for Fortune 500 companies, Higgins will play a pivotal role in deepening client partnerships, scaling impact, and fueling the company’s next phase of growth.
Higgins began his career at IBM, delivering mission-critical programs for large government and healthcare clients. His expertise in managing complex technology initiatives laid the foundation for his future leadership in digital transformation.
He then joined WillowTree, where he spent nearly a decade helping to scale the firm into a full-service digital agency. During his tenure, he led go-to-market efforts across Media, Healthcare, and most recently, AI, establishing himself as a trusted advisor to enterprise clients seeking innovation-driven growth.
In the past year alone, Higgins has advised more than 80 organizations on translating AI ambitions into action. His work included implementing strategic governance, driving rapid prototyping, and developing practical deployment strategies to embed AI capabilities into business operations.
Now, as CRO at Robots & Pencils, Higgins will oversee all commercial operations with a focus on aligning strategy, sales, and client partnerships to help organizations unlock the full potential of AI, cloud-native architecture, and next-generation experiences.
Leonard Pagon, CEO of Robots & Pencils, commented, “Patrick’s ability to listen deeply, build trust, and connect business goals to technical outcomes is exceptional. He doesn’t just understand AI—he understands how to activate it inside the enterprise. He’s helped clients across industries turn emerging tech into scalable solutions, and his presence here marks a key step in our evolution. We’re not chasing growth for growth’s sake—we’re scaling the way we serve our clients. Patrick is the right leader to ensure that growth stays grounded in trust, results, and partnership.”
Higgins expressed enthusiasm for his new role, stating, “What drew me to Robots & Pencils is the caliber of the team and the clarity of the mission. We’re not just talking about AI. We’re delivering it—wrapped in thoughtful design, modern cloud infrastructure, and agile engineering. This is a firm built to move fast and deliver real results, and I’m honored to help lead the next chapter.”
In addition to his leadership responsibilities, Higgins is an active contributor to the AI community, serving as a panelist for the University of Virginia’s AI initiatives and supporting organizations in defining their innovation strategies. He holds both a BA and MBA from the University of Virginia and resides in Charlottesville with his family.
About Robots & Pencils
Robots & Pencils is a global digital innovation firm helping organizations modernize applications and unlock the full potential of AI and cloud-native technologies. With delivery centers in Canada, the U.S., Eastern Europe, and Latin America, and strategic partnerships with AWS, Salesforce, Databricks, and others, the company combines UX excellence with elite engineering talent. Since 2009, Robots & Pencils has delivered forward-thinking solutions across Financial Services, Health Tech, Education, Consumer, Energy, and Technology sectors, earning a reputation as a nimble, high-value alternative to traditional global systems integrators.
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