Paul Screen appointed as the Chief Operating Officer (COO) of City Energy Network Ltd, marking a significant step in his distinguished career. As of March 2024, Screen will be operating from Cardiff, Wales, bringing his wealth of experience and leadership to the forefront of the company’s operations in a hybrid work setting.
Before joining City Energy Network Ltd, Screen held the position of Chief Operating Officer at CET UK, where he was instrumental in integrating innovative technology to improve customer service and operational efficiency. His tenure at CET UK, based in Castle Donington, England, was characterized by his commitment to excellence, customer service, and digital transformation within the organization.
Screen’s professional journey includes significant roles that underscore his expertise in operational management and customer service excellence. As the National Operations Director at CET UK, Screen demonstrated his capability to enhance service quality and customer satisfaction through technological advancements and strategic initiatives. His leadership in operations extends back to his time as Director of Operations at HomeServe Gas, following the acquisition of Home Energy Services, where he played a crucial role in expanding the company’s home assistance products and services.
His extensive background also includes positions such as National Director of Operations at Home Energy Services Limited and Director of Field Operations at HomeServe UK. These roles have allowed Screen to develop a comprehensive understanding of the home services industry, customer needs, and the importance of delivering reliable and efficient services.
As COO, Screen is expected to drive operational excellence, optimize resources, and foster innovations that align with City Energy Network Ltd’s mission. His leadership will be instrumental in connecting people with trusted installers and maximizing grant funding opportunities for energy efficiency schemes, including the countrywide Smart Meter roll-out.
With a strong track record of enhancing operational processes, implementing technological solutions, and leading high-performing teams, Paul Screen is well-positioned to contribute to City Energy Network Ltd’s growth and success in making homes more energy-efficient and sustainable.
