In a compelling episode of HR TODAY Leadership Insight, Ruchi Mago, Head – Human Resources and Employee Experience at Orange Business – India, delves into the evolving dynamics of HR leadership and what it means to be truly future-ready. With nearly two decades of global experience, Ruchi brings a nuanced perspective on how leadership must evolve beyond traditional IQ and EQ to embrace a range of new-age quotients.
She outlines the growing importance of Human Quotient (HQ) as the bridge between empathy and technology, highlighting that while AI enables efficiency, human connection remains the true differentiator. She emphasizes that employee experience, satisfaction, and emotional resonance are essential to business success—because people never forget how you make them feel.
Ruchi also introduces the Adaptability Quotient (AQ) as a key marker of agility in a rapidly changing world, encouraging leaders to move from being command-driven to being influential orchestrators of change. She advocates for Purpose Quotient (PQ), particularly in context with Gen Z, who increasingly seek values alignment over perks. In addition, she underscores the need for a strong Learning Quotient (LQ) and a mindful Conscious Quotient (CQ) that guides leaders to reflect before reacting.
From redefining leadership through empathy and curiosity to challenging legacy systems with purposeful thinking, Ruchi Mago offers a roadmap for HR leaders to thrive in the next decade of transformation.
“Treat others the way you want to be treated. That’s the leadership principle I’ve always followed.” — Ruchi Mago
