United Arab Emirates, July 2025 – Neelam Sawhney has stepped into the role of Chief Executive Officer at CogentHubCX.AI, taking the helm of a company that is redefining the future of customer experience through AI-led solutions. In her new leadership position, Neelam is focused on driving bold transformation—anchored in operational excellence and powered by responsible, intelligent innovation—to position CogentHubCX.AI as a next-generation CX partner.
Neelam brings a rich background of more than two decades in customer experience, digital transformation, and global sales leadership. Prior to joining CogentHubCX.AI, she served as Chief Customer & Revenue Officer at IGT Solutions for nearly a decade. There, she led global customer and revenue strategies, playing a central role in scaling the organization’s presence and impact across key markets.
Her journey with InterGlobe Technologies (IGT) began earlier in her career, where she held multiple roles over a span of nearly eight years, including Vice President – Sales, General Manager – Sales & Account Management, and Manager – Operations. In these capacities, she managed cross-regional client portfolios, drove revenue growth, and led high-performing sales and operations teams across the US, Europe, MEA, and APAC.
Before her tenure at IGT, Neelam worked in sales at Galileo India, where she managed nationwide account development, laying the foundation for her deep expertise in enterprise customer engagement.
About CogentHubCX.AI
CogentHubCX.AI is a next-generation CX transformation company that blends advanced technology with authentic human empathy. Specializing in voice and digital engagement, intelligent automation, back-office operations, and omnichannel customer lifecycle management, the company partners with global enterprises to enhance customer experiences while optimizing operational efficiency. With a strong global delivery footprint and a foundation rooted in both agility and scale, CogentHubCX.AI supports a wide range of industries including telecommunications, healthcare, BFSI, and retail. A part of the CogentHub Group, the organization is purpose-built for innovation, connection, and enduring business outcomes.
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