Mumbai, Maharashtra, India, November 2025 — Fedbank Financial Services Ltd (Fedfina) has announced the appointment of Aditi Paliwal as Head of Operations, bringing with her over two decades of leadership experience across leading banking and financial institutions. Aditi’s career reflects an exceptional record in operations management, governance, customer service, and digital transformation, with a strong focus on process excellence, compliance, and customer-centric innovation.
Before joining Fedfina, Aditi served as Chief Operating Officer at Ummeed Housing Finance Pvt. Ltd., where she led large-scale transformation programs focused on operational efficiency, technology integration, and governance. She oversaw shared services, fraud prevention, client onboarding, and quality assurance frameworks, enabling significant process digitization and customer experience enhancement across the organization.
Previously, Aditi held the position of Head of Operations at Poonawalla Fincorp, where she drove digital transformation, technology adoption, and regulatory alignment. Her leadership ensured stronger operational controls, enhanced turnaround times, and improved service delivery across multiple product lines.
Her earlier tenures at Aditya Birla Finance, Hero FinCorp, and IDFC FIRST Bank were marked by her ability to build scalable operational frameworks and lead high-performing teams. As Head – Governance & Change Management at Aditya Birla Finance, she drove strategic process re-engineering initiatives, while as National Manager – Operations & Customer Service at Hero FinCorp, she led cross-functional programs to improve efficiency and customer satisfaction. At IDFC FIRST Bank, she served as Zonal Head, managing complex operational and service functions across North India.
Aditi’s foundational years at Axis Bank, Standard Chartered Investments & Loans, and Citifinancial Consumer Finance India Ltd. built her expertise in credit operations, fraud control, and risk management, laying the groundwork for her leadership in operational excellence. Her ability to combine regulatory discipline with innovation has earned her recognition as a transformative leader in the BFSI ecosystem.
A PGDBM (Finance) graduate from the Institute of Management Technology (IMT), Ghaziabad, Aditi brings a strong strategic, analytical, and governance-oriented perspective to her new role at Fedfina, where she will oversee operations across the company’s fast-growing lending and customer service portfolios.
About Fedbank Financial Services Ltd (Fedfina)
Fedbank Financial Services Ltd (Fedfina), a subsidiary of The Federal Bank Limited, received its NBFC license in 2010. The company has grown rapidly, with over 600 branches across Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, and expanding footprints in Gujarat, Rajasthan, Maharashtra, Madhya Pradesh, Delhi, and Chandigarh.
Building on its early success in gold loans, Fedfina has diversified into mortgage loans, small-ticket LAPs, affordable home loans, and unsecured lending. With a customer-first approach and a strong focus on technology-led expansion, Fedfina is positioning itself as a leading player in India’s evolving BFSI landscape. Its continued success is driven by innovation, responsiveness, and a deep commitment to customer-centric growth.
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