Gurugram, Haryana, India, September 2025 — Ankur Tandon has joined American Express as Director, bringing with him over 15 years of experience in digital transformation, analytics, and customer experience. Based in Gurugram, he will be responsible for driving digital strategies and enhancing customer engagement for American Express, leveraging his expertise to deliver impactful, value-driven outcomes.
Prior to this, Ankur served as Head of Digital Experience at Hero MotoCorp, where he successfully led customer engagement initiatives, strengthened omnichannel experiences, and implemented next-generation digital solutions.
Earlier in his career, he held leadership roles at Adobe, IndiGo (InterGlobe Aviation Ltd), Royal Bank of Scotland Business, and Accenture. At IndiGo, he spearheaded digital and customer analytics, while at Adobe, he advised clients on optimizing digital strategies to enhance customer journeys.
His career reflects a strong focus on analytics, digital innovation, and customer-centric transformation, making him a strategic addition to American Express’s leadership team. His appointment highlights the company’s commitment to data-driven innovation and delivering superior customer experiences in an evolving business landscape.
About American Express
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by natural disasters, and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights, and world-class experiences that enrich lives and build business success.
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