London, United Kingdom – November 2024 – Nicola Tunney has recently taken on the role of Chief People & Operating Officer at Afin Bank Limited. In this position, she will focus on enhancing the bank’s customer experience and operational strategy while fostering a supportive, inclusive workplace culture. Tunney’s extensive experience in operations and people management makes her an ideal choice to support Afin Bank’s mission of delivering straightforward banking solutions.
Before joining Afin Bank, Nicola served as Chief Operations Officer at Nomo, a Sharia-compliant digital bank in the UK, where she led operational strategies to provide secure, technology-driven banking services for international clients. Her tenure of approximately two years was marked by her commitment to optimizing operational efficiency and customer satisfaction.
Previously, Nicola was the Head of Operations at Allica Bank, contributing significantly during the bank’s ‘Build the Bank’ phase. Over nearly four years, she built and managed a robust operations team, overseeing processes such as customer due diligence, mortgage operations, and treasury operations. Her leadership in change management and continuous improvement initiatives helped establish Allica Bank as a reliable financial partner for UK businesses.
Her earlier experience includes various roles at TSB Bank, where she played a key role in their migration program, overseeing operations and project management initiatives that streamlined branch readiness and customer service operations. Nicola also served as Senior Manager of Service & Ops in TSB’s Commercial Director’s Office, where she focused on customer service strategy, network support, and complaints management, driving service improvements across TSB’s branch network.
Nicola’s earlier roles at Cheltenham & Gloucester and Lloyds Banking Group included Head of Service & Risk and Head of Service & Change, where she was responsible for enhancing customer experience and implementing new governance structures. Her extensive background in customer service, risk management, and strategic planning has been integral to her career progression.
About Afin Bank Limited
Afin Bank Limited is committed to simplifying banking experiences by focusing on customer-centric service and innovative solutions. With a mission to provide effortless banking, Afin Bank caters to mortgage borrowers who face unique circumstances, such as overseas residents in the UK, high-net-worth individuals, and self-employed professionals. The bank combines simple product offerings with a secure, app-based platform to empower customers through convenience and value.
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