Vancouver, Canada, August 2025 – Alexandra Roza has been appointed as Senior Vice President, Global Head of Business Suite Customer Success Management at SAP. In this newly elevated role, she will lead SAP’s global customer success strategy, ensuring clients derive maximum value from their business suite investments. Alexandra brings a proven track record of scaling customer-centric organizations and aligning business strategy with client success outcomes.
Before joining SAP, Alexandra was Senior Vice President, Global Customer Success at Workday, where she led the organization in ensuring customer value realization across its global client base. Previously at Workday, she also served as Senior Global Vice President, CX Strategy, overseeing Professional Services, Education Services, Customer Success, and Support across North America.
Earlier, she was Vice President, CSG Transformation and Strategy (Tableau) at Salesforce, driving transformation and incubation of new digital success models. Prior to that, she served as Vice President, Tableau Customer Solutions Asia Pacific Japan, where she strengthened customer engagement across the region.
Her journey also includes senior leadership at LinkedIn, where she led Customer Success APAC for Talent Solutions and later APAC Sales for LinkedIn Learning Solutions. Earlier in her career, Alexandra co-founded Cape Group, advising organizations on workforce analytics, strategy, and planning across the Asia Pacific region, and worked as a Director in Deloitte Consulting’s Human Capital service line, spanning Canada, Germany, and Australia.
About SAP
SAP is the leading enterprise application and business AI company, standing at the intersection of business and technology. Its innovations directly address real-world business challenges, uniting workforce, financials, customers, and supply chains into a unified ecosystem that drives progress. With its integrated portfolio, SAP supports some of the world’s most complex processes, empowering enterprises to scale with speed, intelligence, and resilience.
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