Bengaluru, Karnataka, India, June 2026 — Sanjukta Mukherjee Jaiswal has joined Salesforce as Director, Regional Success Architecture.In her new role, Jaiswal will build and lead a team of strategic and technical advisors focused on helping enterprise customers maximize their Agentforce investment. She will work at the intersection of business outcomes, platform expertise, and agentic AI, helping customers design and deploy intelligent agents that deliver measurable impact.
Prior to joining Salesforce, Jaiswal served as Director – Solution Engineering (APAC & MEA) at Freshworks, where she led a distributed solutions engineering team across India, APAC, MEA, Japan, and Korea. She was responsible for a regional revenue bookings portfolio spanning new business, enterprise adoption, expansion, and retention, while also driving AI-led revenue growth, partner enablement, GTM strategy, and customer adoption frameworks.
Earlier at Freshworks, she held leadership roles including Senior Manager – Expansion Solution Engineering (APMEA) and Senior Manager – Solution Engineering (India & SAARC), leading teams focused on customer expansion, retention, platform adoption, measurable value realization, and regional solution engineering support.Before Freshworks, Jaiswal worked with HighRadius as Associate Director – Solutions Engineering, where she led the global Partner Solutions Advisor team, supporting enterprise partners across technical enablement, partner success, business growth, solution engineering capability building, and strategic planning.
Her professional journey also includes leadership roles at Whatfix, where she served as Senior Manager – Partner/Sales Solutions and Manager – Sales Engineering, building and leading solutions teams for partner and enterprise sales ecosystems. She also worked with Kore.ai as Manager – Solution Engineering, supporting APAC and EMEA enterprise sales and partner engagements for AI chatbot platform solutions.Earlier in her career, Jaiswal held technical sales and solutions roles at Replicon, Expertus, and FusionCharts, where she built strong expertise across pre-sales consulting, technical demos, solution architecture, customer support, product training, enterprise solutioning, and customer engagement.
With extensive experience across solution engineering, AI-led customer transformation, partner success, enterprise sales enablement, customer engagement, and technical advisory, Jaiswal is expected to play a key role in strengthening Salesforce’s regional success architecture and Agentforce adoption strategy.
About Salesforce
Salesforce is the world’s leading customer relationship management technology company, helping organizations build and improve customer relationships.Founded in 1999 as a pioneer in cloud-based CRM, Salesforce today helps organizations of all sizes reimagine their businesses for the AI era. Through Agentforce, Salesforce provides trusted autonomous AI agents designed to support employees and customers, backed by unified data and leading CRM applications across sales, service, marketing, commerce, and IT.
Read Also : When HR “Produces Nothing”: A Response to Jennifer Sey’s Anti-HR Vision
The Fine Balance: Navigating Work, Life, and Mental Wellbeing
Mind the Leadership Gap – From Learning to Real-World Impact
How the Adecco Group is empowering its employees for the future of work
