Moran will lead the HR organization for the U.S. Market, which includes operations across North America, Latin America and Asia Pacific
Miami, Florida, United States, February 2025 – Foundever®, a global leader in the customer experience (CX) industry, today announced the appointment of Ana Moran as Chief People Officer – U.S. Market. In this role, Moran will lead the HR organization for the U.S. Market, which includes operations across North America, Latin America and Asia Pacific. She is responsible for developing and executing comprehensive HR strategies that empower the company’s people to deliver exceptional value to the business and its customers.
“Ana’s strategic mindset and proven track record in building engaged, high-performing teams make her the ideal leader to drive our people strategy forward,” said Michelle Parks, CEO – U.S. Market. “Her ability to combine operational expertise with innovative HR solutions will be invaluable as we continue to grow and evolve.”
With more than 18 years of combined experience in insurance, operations and human resources leadership, Ana brings extensive expertise in driving organizational excellence. During her 3-year tenure at Foundever, she has successfully led multiple teams across the employee lifecycle, including Talent Acquisition, Licensing, Onboarding and Training for North America.
“I am excited to take on this new role and work alongside our talented teams to build on company’s strong foundation,” said Ana. “My focus will be on creating an even more engaging and inclusive workplace at Foundever where our people can thrive and deliver exceptional results for our clients.”
In her new position, Ana will focus on advancing the people-centric culture of Foundever while serving as a strategic advisor to the executive team. She will oversee all aspects of human resources management across the regions, implementing strategic initiatives that enhance employee experience and drive business performance. Her proven track record of optimizing processes, facilitating change and enhancing employee engagement through collaborative leadership will be instrumental in continuing to strengthen the position of Foundever as an employer of choice.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
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