Los Angeles, California, United States, November 2024 – BuildOps, a leading provider of all-in-one sales, service, and project management software for commercial contractors, has announced the promotion of John Laino to the role of Chief Operating Officer (COO). With over 25 years of experience in technology and relationship management, Laino’s elevation signifies BuildOps’ dedication to operational excellence and its mission to deliver exceptional value to its customers.
Since joining BuildOps nearly two years ago, Laino has played a pivotal role in enhancing customer experience and fostering long-term relationships, driving significant improvements in customer satisfaction and operational efficiency.
“John’s promotion to COO marks a significant milestone for BuildOps,” said Alok Chanani, CEO of BuildOps. “His deep understanding of technology and unwavering commitment to our customers have elevated our execution to new heights. With John’s strategic vision and industry expertise, we’re poised to accelerate innovation and set new benchmarks in the commercial contracting space.”
Before joining BuildOps, Laino held key leadership roles at ServiceTitan, ZipRecruiter, and Velocify, where he revolutionized account management and customer success, resulting in improved adoption rates and reduced churn. His tenure with prominent companies such as Salesforce, NetApp, SiriusXM Satellite Radio, and Accenture highlights his ability to lead and innovate in dynamic environments.
In his new role as COO, Laino will oversee vital functions, including People/HR, Talent Acquisition, Finance, and Corporate Development, while focusing on driving operational efficiency and fostering a culture of innovation.
“I’m humbled and honored to take on this new role,” said John Laino. “I look forward to leveraging cutting-edge technology and innovative strategies to further scale operations for our clients. Together with our talented team, we’re committed to empowering the heroes who keep America’s essential infrastructure running.”
About BuildOps
BuildOps is a rapidly growing technology company dedicated to serving the heroes of the trades. By transitioning commercial specialty contractors from traditional methods to its comprehensive, cloud-based platform, BuildOps sets new standards for operational excellence. Its end-to-end solution empowers business owners to build enduring, resilient businesses, equipping them to face today’s challenges and seize tomorrow’s opportunities.
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