Poplar, London, United Kingdom, April 2025 – Caroline Mathew has taken on the new role of Head of Talent Development at KeolisAmey Docklands, marking a significant milestone in her ongoing commitment to driving strategic talent initiatives and cultural transformation within the organization.
In her expanded role, Caroline will lead KeolisAmey Docklands’ efforts in creating a dynamic, future-ready workforce by designing and delivering impactful leadership programs, talent strategies, and development frameworks that align with business growth and operational excellence. Her work will span the entire employee lifecycle with a focus on leadership capability, inclusion, and internal mobility.
Caroline brings over nine years of experience at KeolisAmey Docklands, where she previously served as Talent & Business Engagement Manager. During that time, she led several high-impact initiatives including a bespoke female talent program, mentoring frameworks for leadership, and a series of learning interventions that improved engagement scores by 26% over four years. Her efforts to build a resilient leadership pipeline and champion diversity have played a crucial role in shaping the organization’s inclusive culture.
Her previous roles include leadership positions in HR and Talent at Transport for London, Royal Mail, and Corps Security, where she built her reputation for executive coaching, succession planning, and stakeholder engagement. Caroline also continues to provide career coaching through her private practice, Inside-Out Coaching.
About KeolisAmey Docklands:
KeolisAmey Docklands operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. A joint venture between Keolis and Amey, the company is known for delivering award-winning rail services and is committed to operational excellence, safety, and enhancing the passenger experience. In 2025, it began a new eight-year franchise agreement, extending its leadership in one of London’s most critical transport networks.
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