Mumbai, Maharashtra, India, December 2025 — Reliance Retail has announced the appointment of Gaurav Kapil as Senior Vice President and Business Head, marking a major leadership addition to the retail giant’s executive team. In this strategic role, Gaurav will lead business strategy, operations, and growth, leveraging his extensive experience in scaling large consumer businesses and driving operational excellence across retail and e-commerce ecosystems.
With over two decades of experience across retail, e-commerce, and consumer services, Gaurav brings a strong track record of driving transformation and sustainable growth. Before joining Reliance Retail, he served as Chief Operations Officer at OneAssist Consumer Solutions, where he led nationwide operations, customer experience, and fulfillment strategy—playing a key role in expanding the company’s service footprint and building its re-commerce and D2C businesses.
Previously, Gaurav held senior leadership roles at Craftsvilla, Snapdeal, and Flipkart, where he spearheaded multiple large-scale initiatives in operations excellence, category management, and customer experience strategy. His work at these organizations consistently resulted in improved Net Promoter Scores (NPS), accelerated delivery cycles, and higher operational efficiency, establishing him as a proven leader in consumer business transformation.
Gaurav’s career also includes significant roles at Aegis (Startek India), Aditya Birla Minacs, Cognizant, Wipro, LG Electronics, and Subros Limited, where he honed his expertise in process excellence, manufacturing operations, and quality systems. His well-rounded industry exposure across technology, manufacturing, and retail gives him a unique perspective to lead Reliance Retail’s next phase of expansion and digital integration.
About Reliance Retail
Reliance Retail, the retail arm of Reliance Industries Limited (RIL), is India’s largest and most profitable retailer, with an unparalleled reach across cities, towns, and rural India. Ranked 53rd among the Top Global Retailers, Reliance Retail is the only Indian company to feature in the world’s top 100. With over 249 million registered customers and more than 780 million annual footfalls, the company operates at a scale unmatched in India’s retail ecosystem.
Through its diverse formats spanning grocery, fashion, electronics, and digital commerce, Reliance Retail continues to redefine customer experience, technology integration, and omnichannel innovation. The company remains committed to enriching lives and shaping the future of Indian retail.
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