Melbourne, Victoria, Australia, February 2025 – Udemy has announced the appointment of Marlon Herft as Head of International Customer Success, where he will oversee customer engagement strategies and drive business growth across global markets.
Marlon has been a part of Udemy for nearly five years, previously serving as Senior Director, Customer Success APAC, where he played a crucial role in enhancing customer experience and retention strategies. His leadership in customer lifecycle management and business expansion initiatives has contributed to Udemy’s continued success in the Asia-Pacific region.
Prior to Udemy, Marlon held senior leadership roles at etrainu, SumTotal Systems, Degreed, D2L, and Skillsoft, where he built high-performing customer success, sales, and leadership teams across international markets. His extensive experience in customer advocacy, revenue growth, and global strategy execution positions him well to scale Udemy’s customer success operations internationally.
As Udemy continues to expand its global footprint, Marlon’s leadership will be instrumental in strengthening customer relationships, enhancing engagement strategies, and driving long-term success for learners and enterprises worldwide.
About Udemy
Udemy is a global leader in online education, empowering individuals and enterprises with cutting-edge learning solutions. With over 73 million learners, 250,000 courses, and a presence in 75 languages, Udemy provides a platform that connects instructors, students, and businesses to knowledge that fuels professional and personal growth.
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