Mumbai, Maharashtra, India, October 2025 — IndusInd Bank has appointed Pankaj Sharma as its new Head of Business Transformation, bringing with him more than 25 years of leadership experience across some of India’s leading financial institutions. In his new role, Sharma will be responsible for driving enterprise-wide transformation and digital innovation to strengthen the bank’s growth trajectory.
Most recently, Sharma served as Chief Strategy and Transformation Officer at YES BANK, where he led large-scale transformation programs and developed a five-year strategic roadmap for profitability and growth. During his tenure, the bank attained market leadership in UPI payments, AEPS acquiring, and NEFT transactions, while achieving significant improvements in operational efficiency and customer experience.
Before joining YES BANK, Sharma was the Chief Operating Officer at RBL Bank, where he oversaw retail and wholesale operations across a network of more than 1,700 offices. His leadership helped strengthen transformation, corporate services, and procurement functions, positioning the bank for sustained growth.
Previously, Sharma held senior leadership roles at Axis Bank, where he drove retail operations, business transformation, customer service, and branch automation. He played a pivotal role in digital initiatives and operational enhancements, delivering greater efficiency and customer-centric solutions.
Earlier in his career, he worked at ICICI Prudential Life Insurance, ICICI Bank, and GE Capital, gaining expertise in risk management, business process management, service quality, and customer service. His diverse experience across banking and financial services has established him as a seasoned transformation leader.
About IndusInd Bank
IndusInd Bank, which commenced operations in 1994, caters to the needs of both consumer and corporate customers. Its technology platform supports multi-channel delivery capabilities. As of March 31, 2022, the bank operates 2,265 branches and banking outlets, along with 2,767 ATMs across 776 geographical locations in India. It also has representative offices in London, Dubai, and Abu Dhabi. IndusInd Bank is a clearing bank for both BSE and NSE, as well as key commodity exchanges, including MCX, NCDEX, and NMCE. On April 1, 2013, the bank was included in the NIFTY 50 benchmark index.
Read Also : When HR “Produces Nothing”: A Response to Jennifer Sey’s Anti-HR Vision
The Fine Balance: Navigating Work, Life, and Mental Wellbeing
Mind the Leadership Gap – From Learning to Real-World Impact
How the Adecco Group is empowering its employees for the future of work
