Mumbai, Maharashtra, India, October 2025 — 1Point1 has announced the appointment of Nitin Mahajan as its new Chief Executive Officer, marking a pivotal leadership addition to the organization. Bringing with him over two decades of expertise across digital transformation, customer experience, and operational strategy, Nitin will spearhead 1Point1’s mission to drive customer advocacy, accelerate growth, and strengthen business excellence through innovation and technology.
Prior to joining 1Point1, Nitin served as Managing Partner at Lighthouse Solution Partners, where he collaborated with Fintech and Edutech companies to accelerate digital transformation, enhance process efficiency, and establish strategic ecosystem partnerships. His tenure as President at YES BANK saw him lead digital journeys in customer lifecycle management, cost optimization, and sales effectiveness across retail, cards, and SME segments.
Earlier, Nitin held senior leadership roles as Director at Deloitte, where he drove banking transformation projects across geographies, and at GE Capital (SBI Cards), where he led strategic initiatives in operational excellence, process re-engineering, and risk management. His professional experience also spans impactful roles at Bharti Airtel, Tata Teleservices, and Hutchison Ports, where he helped establish customer experience frameworks and technology-enabled service models.
Nitin’s proven track record in business transformation, cost optimization, and customer lifecycle excellence positions him to lead 1Point1 into its next phase of innovation and sustainable growth.
About 1Point1
At 1Point1, we empower brands to explore new frontiers seamlessly. Our trusted, proactive-first approach delivers high-quality outsourcing, consulting, and technology solutions that scale globally with precision and speed. Harnessing the power of AI-driven technologies, we help businesses enhance customer satisfaction, achieve operational efficiency, and maintain a competitive edge.
With 16 years of experience, operations across four continents, and a team of 5,000+ professionals, 1Point1 ensures that every client enjoys local-like care on a global scale — backed by our RestAssured Pledge guaranteeing rapid deployment, scalable support, and a 48-hour solution plan.
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