Singapore, November 2025 — Audrey Chin has begun a new role as Cluster Director of People and Culture at Accor, one of the world’s largest hospitality groups. In this strategic leadership position, she will drive the people and culture agenda across multiple properties, aligning HR operations with Accor’s global standards of excellence in service, capability building, and employee engagement.
Audrey most recently spent more than three years at FairPrice Group, where she served as HR Business Partner Leader for Digital & Technology, Omni-channel, e-Commerce, Products, and Digital Business verticals. She also undertook additional responsibilities as HR Advisory Leader, guiding HR service delivery, driving operational excellence, leading transformation projects, enhancing employee engagement and culture, and coaching a new cohort of HR Advisors. Her work significantly strengthened FairPrice Group’s HR capability and efficiency across multiple business units.
Before this, Audrey held the role of Senior HR Director at Pactera, where she led HR strategy and people operations in a digital and technology-led environment. Earlier, she served as Director of People and Culture at Four Seasons Hotel Singapore, where she contributed to talent and service excellence in one of the country’s most iconic luxury hospitality brands. She also held the position of Chief Human Resources Officer at Fullerton Health, where she set up the HR and Training function while driving service transformation, clinic operations, quality, and contact centre management—playing a key role in the organisation’s growth and service evolution.
Audrey’s extensive HR leadership career also includes impactful roles at McDonald’s Restaurants, where she served as HR Director and led award-winning HR practices across recruitment, employer branding, diversity, inclusion, and re-employment strategies. She previously worked with Resorts World Sentosa during its pre-opening phase, developing HR processes for Universal Studios Singapore, Entertainment, Facilities Management, Marine Life Park, and other attractions. Her earlier experiences span senior roles at Merrill Lynch, DBS Bank, Pacific Internet, Singtel, and Citibank Singapore, where she built deep expertise across HR, service quality, learning and development, customer experience, HR business partnering, and organisational transformation. Audrey holds an MBA from Imperial College London, bringing strong academic grounding to her leadership roles.
With more than two decades of multi-industry experience and a proven record in transformation, culture-building, and operational leadership, Audrey brings a powerful blend of strategic and on-ground capability to her new role at Accor.
About Accor
Accor is a global hospitality leader with over 5,600 properties and 45 world-class hotel brands across luxury, premium, midscale, and economy segments. With more than 290,000 hospitality professionals, Accor places people at the heart of its service philosophy, continually reimagining guest experiences across regions and formats. The group’s fully integrated ecosystem spans hotels, residences, resorts, and personalized services—all designed to create memorable stays and foster sustainable impact. With a commitment to innovation, inclusivity, and global excellence, Accor continues to shape the future of hospitality through unparalleled service and industry-leading expertise.
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