New York, United States, February 2026 – Heidi Gerhard has stepped into a new role as SVP, Global HR Service Delivery at Mastercard, where she will focus on shaping and scaling the company’s end-to-end HR Service Delivery Management strategy. In this expanded mandate, she aims to enhance the lived employee experience while driving productivity, performance, and operational excellence across the HR function—turning insight into action and operations into strategic advantage.
Prior to this appointment, Heidi served as VP, Global Talent Acquisition Strategy & Operations at Mastercard, where she built the Strategy & Operations function to deliver Global Talent Acquisition transformation. She led agile capacity planning, hiring forecasts, resource management models including agency marketplace and RPO strategies, and established a PMO office and M&A playbook. Her work optimized workflows, system integrations, governance frameworks, and reporting dashboards to enable global scalability and improve candidate and recruiter experience.
Earlier, Heidi held multiple senior leadership roles at BASF, including Head of Talent, Head of Leadership, Organizational Capability & Culture, and Head of Talent Acquisition & University Relations. She led workforce analytics, succession planning, high-potential programs, and talent strategy initiatives, while driving measurable improvements in hiring efficiency and diversity outcomes. Under her leadership, the organization earned DiversityInc Top 50 recognition and multiple CandE awards for exemplary candidate experience.
Her earlier career includes leadership positions at Futurestep, A Korn Ferry Company, Pontoon Solutions @ Dun & Bradstreet, and CAPCO, where she built recruitment infrastructures, led global talent programs, and delivered high-impact hiring strategies. She also began her career in financial services roles at Bank of America and Bear, Stearns Inc..
About Mastercard
Mastercard powers economies and empowers people in over 200 countries and territories worldwide. Through secure, simple, and accessible digital payment solutions, Mastercard combines technology, innovation, partnerships, and networks to help individuals, businesses, and governments realize their greatest potential.
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