SAN FRANCISCO, USA — Kong Inc., an innovator in cloud API technology, announced today the appointment of Sunil Wadhwa as Chief Customer Officer. Wadhwa will spearhead all customer care facets from onboarding and training to ongoing management, aiming to elevate the success Kong’s clients achieve with its solutions.
Sunil Wadhwa brings over two decades of experience in customer success from leading enterprise software companies. At Kong, he will join the executive leadership team, serving as a pivotal advocate for customer needs and spearheading initiatives that enhance customer value and drive product innovation.
“I’m thrilled to welcome Sunil as our first Chief Customer Officer. Sunil’s strategic vision, deep technical knowledge, and ability to navigate high-growth environments will help us better optimize the customer journey,” said Augusto Marietti, CEO and Co-Founder of Kong Inc. “Whether supporting a growing startup or a Global 2000 organization, we have always aimed to deliver next-level customer experiences. In Sunil, we’ve found a passionate and results-oriented advocate for our customers.”
Expanding Impact and Innovation
Kong’s growth has been notable, with the company reporting over $100 million in annual recurring revenue in 2023 and serving prominent clients like GlaxoSmithKline, Moderna, and the New York Stock Exchange. Its products, including the widely used open-source API gateway and the new AI Gateway, support over 400 billion API calls daily across approximately 700 commercial customers.
Before his new role at Kong, Wadhwa held significant positions at Zscaler, Druva, Palo Alto Networks, and Juniper Networks, where he was pivotal in expanding customer support operations. His recent tenure at Zscaler involved leading functions that generated substantial premium support business revenues.
“Kong’s commitment to the customer journey is evident through its mission, products, and culture,” Wadhwa commented. “Great customer experiences are a critical ingredient to a hyper-growth business. As such, I look forward to aligning our customer success efforts with our business efforts across go-to-market, product management, and engineering so we can bring Kong’s API cloud solutions to our customers faster and more efficiently.”
About Kong Inc.
Kong Inc. is a leading developer of cloud API technologies, committed to enabling companies globally to adopt an “API-first” approach. By enhancing developer productivity, ensuring secure operations, and accelerating market delivery, Kong empowers organizations from startups to Fortune 500 companies to unleash their potential through innovative API solutions.
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