Vienna, Virginia, United States, October 2025 — Michelle Sullivan has taken on a new role as Vice President, Lending Planning & Learning at Navy Federal Credit Union, marking the next chapter in her distinguished 12-year journey with the organization. In this capacity, Michelle will oversee strategic initiatives that integrate learning, workforce development, and lending operations to enhance efficiency, agility, and member experience across the credit union’s expansive network.
Michelle has spent over a decade at Navy Federal Credit Union, progressing through multiple leadership roles that reflect her deep understanding of operational strategy, process excellence, and people development. Prior to her latest appointment, she served as Vice President – Integrated Member Strategy (Lending), where she led large-scale transformation efforts focused on lending experiences and digital integration for Navy Federal’s 15 million members.
Before that, she held the position of Vice President – Workforce Planning & Learning, where she spearheaded initiatives to optimize organizational capacity, align workforce skills with business needs, and elevate employee learning programs. As Assistant Vice President – Programs, Projects & Analysis, Michelle played a pivotal role in strengthening project governance and analytical capabilities across the organization, driving measurable improvements in performance and productivity.
Earlier in her Navy Federal tenure, Michelle served as Manager, Projects & Process Improvement and PCI Compliance Manager, where she contributed to operational integrity and regulatory excellence. Her work built a foundation for robust governance and compliance frameworks within lending operations.
Before joining Navy Federal, Michelle gained over a decade of experience at Freddie Mac, where she held various leadership positions including Director of Business Projects and Operations Six Sigma Black Belt. Her work there focused on process reengineering, operations transformation, and continuous improvement — expertise that continues to inform her leadership approach today. She also served as Engagement Manager at Celerity (now Randstad Digital) and Managing Consultant at Excella Consulting, advising on organizational efficiency and strategic alignment.
About Navy Federal Credit Union
Navy Federal Credit Union is the world’s largest credit union, serving over 15 million members with more than $190 billion in assets and 25,000+ employees. Headquartered in Vienna, Virginia, Navy Federal operates across 370 branches and serves members of the Armed Forces, Department of Defense, Veterans, and their families. Known for its culture of service and excellence, the organization continues to earn national recognition as one of the FORTUNE 100 Best Companies to Work For. Navy Federal is federally insured by NCUA and remains deeply committed to helping its members achieve financial security and success.
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