San Francisco, United States, December 2025 – Sarah Bernstein has been promoted to the role of Vice President of HR – Organizational Transformation, AI Diffusion (People Partnership), Learning & Leader Development at Lumen Technologies. In this expanded leadership role, she will continue to drive enterprise-wide transformation, lead AI workforce enablement from a people perspective, and strengthen leadership and learning capabilities as Lumen accelerates its evolution from a traditional telecom to a technology-led digital network services company. pasted
In her current role as Vice President of HR – Organizational Transformation, AI Diffusion (People Partnership), Learning & Leader Development at Lumen Technologies, Sarah Bernstein leads large-scale people and organization transformation initiatives that support the company’s strategic shift to a tech-forward operating model. She partners closely with senior leaders to enable AI adoption, modernize operating models, and build future-ready leadership capabilities, while anchoring transformation in a human-first philosophy. pasted
Prior to this promotion, Sarah served as Vice President of HR – Organizational Transformation & AI Transformation at Lumen Technologies, where she played a central role in shaping the enterprise transformation agenda. Her work included partnering to establish the Leadership Transformation Office, guiding governance and operating cadences, and designing AI workforce enablement models to accelerate productivity, innovation, and scalable growth. pasted
Before joining Lumen, Sarah held the role of Global People Leader, Digital Technology at ServiceNow, where she led people strategy for senior technology leaders across the Americas and JPAC regions. Her earlier career includes senior people leadership roles at Palo Alto Networks, Airbnb, PayPal, Citrix, and a long tenure at Microsoft, where she progressed through multiple organization development, HR business partner, and talent leadership roles supporting global engineering, product, and commercial organizations.
Across more than two decades, Sarah has built deep expertise in organizational transformation, AI-enabled workforce strategy, leadership development, culture transformation, and enterprise change management across high-growth technology environments.
About Lumen Technologies
Lumen Technologies connects people, data, and applications quickly, securely, and effortlessly. Leveraging its global network strength, Lumen delivers capabilities spanning metro connectivity, long-haul data transport, edge cloud, security, and managed services. As it continues its transformation into a technology-driven digital network services company, Lumen focuses on enabling customers to build for today while scaling for the future.
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