Stamford, Connecticut, United States, July 2026 — Synchrony (NYSE: SYF), a premier consumer financial services company, today announced a series of executive leadership appointments across its Digital platform, Technology, and Operations organizations to accelerate digital growth, strengthen customer experience, and advance the company’s artificial intelligence strategy.
As part of the leadership changes, Carol Juel has been appointed Executive Vice President and Chief Executive Officer of Synchrony’s Digital platform, succeeding Bart Schaller, who has announced his retirement after a distinguished 35-year career with the company. In her new role, Juel will lead innovation, customer experience, and consumer financing capabilities for Synchrony’s digital-first partners, including Amazon, PayPal, Venmo, and Verizon.
In addition, Florin Arghirescu has been promoted to Executive Vice President and Chief Technology Officer, where he will lead Synchrony’s enterprise technology strategy, engineering, platform capabilities, and artificial intelligence agenda.
The company has also expanded the responsibilities of DJ Casto, who has been appointed Executive Vice President, Chief People and Operations Officer. Alongside continuing to lead Human Resources, Casto will now oversee Operations, including servicing, collections, and customer care, with a focus on operational excellence and enhancing customer experience.
Commenting on the appointments, Brian Doubles, President and Chief Executive Officer of Synchrony, said, “Bart has been an extraordinary leader for our company, and we’re grateful for his lasting contributions. Carol is the right leader to build on that foundation by leading our Digital platform. She brings a digital-first mindset as well as deep technology and innovation experience to help us deliver even more for our partners and customers.”
Speaking about the broader leadership changes, Doubles added, “Florin has the technical depth and enterprise perspective to accelerate our AI momentum and advance our technology strategy, and DJ has a proven track record developing talent and leading large teams that support customers every day. Together, they will help us scale innovation and strengthen the capabilities and culture that make Synchrony a great place to work.”
He further noted, “As a company that helps power financial flexibility and access for millions of Americans and their families, Synchrony plays an important role in everyday lives and the broader economy. These leaders will help us continue delivering for our partners and customers, accelerate AI adoption, advance emerging areas like agentic commerce, and build the talent and platforms that will drive our next phase of growth and value for our stakeholders.”
Prior to her appointment, Carol Juel served as Executive Vice President and Chief Technology and Operating Officer at Synchrony, where she led the company’s Technology and Operations organizations while driving modernization of enterprise platforms and customer experiences. With extensive leadership experience in digital transformation, innovation, and technology, she has played a pivotal role in strengthening Synchrony’s digital capabilities and operational excellence.
Florin Arghirescu brings more than 25 years of experience across technology and product development leadership roles. In his expanded role as Chief Technology Officer, he will lead enterprise-wide technology strategy and execution, focusing on artificial intelligence, engineering excellence, and next-generation platform capabilities that support Synchrony’s continued innovation.
Before assuming his expanded responsibilities, DJ Casto served as the company’s Chief People Officer, leading human resources and talent initiatives. As Chief People and Operations Officer, he will combine leadership of both Human Resources and Operations, supporting employee development while strengthening customer servicing, collections, and operational performance.
These leadership appointments reinforce Synchrony’s continued investment in technology, artificial intelligence, operational excellence, and customer-centric innovation as the company advances its long-term growth strategy.
About Synchrony
Synchrony (NYSE: SYF) is a leading consumer financing company that has been helping power American commerce and financial opportunity for nearly a century. The company provides credit and banking products that enable millions of consumers to improve their financial well-being while supporting many of the nation’s leading retailers, healthcare providers, and small and medium-sized businesses. Recognized for its workplace culture, Synchrony has been ranked the #1 Best Company to Work For® in the United States by Fortune magazine and Great Place to Work®.
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