Knoxville, Tennessee, United States, December 2024 – Kristen Lane has been named Vice President of Human Resources at Edfinancial Careers, a leading provider of student loan servicing and higher education solutions. In her new role, Kristen will lead the company’s HR strategy, focusing on workforce development, employee engagement, and aligning HR practices with organizational goals. Kristen’s expertise in HR leadership and shared services management will be instrumental in driving Edfinancial’s mission of delivering exceptional customer-driven solutions.
Prior to her new role, Kristen served as an HR Business Partner at Edfinancial Careers for over a year, where she collaborated closely with leadership to enhance HR processes and employee satisfaction. Before that, she was a Human Resources Manager at Cintas, overseeing HR functions for nine months and ensuring seamless operations in the Nashville, Tennessee region.
Kristen also held the role of Manager, HR Shared Services at Pilot Company, where she managed HR operations for nearly two years, contributing to process improvements and employee relations. Her earlier experience includes over eight years as an HR Manager at Cintas, where she spearheaded talent acquisition and workforce planning initiatives.
Her career began at Ruby Tuesday, where she worked for nearly nine years as a One Stop Shop Supervisor, gaining valuable experience in employee management and training.
Kristen holds a Master’s Degree in Human Resources Management from the University of Tennessee, Knoxville, where she developed a solid foundation in strategic HR management and organizational development.
Edfinancial Services specializes in student loan servicing and higher education solutions designed to simplify financial aid processes for schools and enhance borrower experiences. Headquartered in Knoxville, Tennessee, with satellite facilities in Little Rock, Arkansas, Edfinancial is at the forefront of innovation in higher education, offering services such as call center capabilities, financial aid process outsourcing, and default prevention.
Driven by perpetual motion and excellence, Edfinancial anticipates trends and delivers technology-driven products that improve operational efficiency and compliance for stakeholders, including borrowers, schools, businesses, and state and federal agencies.
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