London, United Kingdom, September 2025 – Costa Coffee has announced that Hayley Finn has taken on the role of Global Director of People Strategy & Shared Services. In this capacity, Finn will lead global HR transformation initiatives, oversee shared services, and drive strategic people programs across Costa’s international network, aligning with the company’s continued global growth.
Finn has been with Costa Coffee for nearly nine years, most recently serving as Global Director of People Partnering, where she led international people partnering teams, strengthened talent engagement, and inspired team members across multiple markets. Before this, she was Global Head of Reward, designing and implementing Costa’s reward strategy to align employee experience with business objectives and growth ambitions.
Prior to her HR leadership roles, Finn held senior finance positions within Costa Coffee, including Head of Finance Global Functions and Head of Group Financial Reporting and Control, where she played a pivotal role in shaping financial governance, reporting, and strategy. Her dual background in HR and finance provided her with unique insights into aligning people and business strategy.
Earlier in her career, she worked as Group Internal Audit Manager at Whitbread and as Group Financial Reporting Manager at Tesco, where she developed strong capabilities in audit, assurance, and corporate finance. Finn began her career at PwC, where she spent over six years in assurance, progressing from Senior Associate to Manager, gaining extensive experience in audits and corporate financial management.
In addition to her executive roles, Finn has been a Board Trustee with the Costa Foundation, contributing to initiatives that support coffee-growing communities worldwide. This reflects her broader commitment to both people and social impact.
Founded in 1971 and now part of The Coca-Cola Company, Costa Coffee operates in more than 50 countries, with offerings spanning beloved coffee shops, Ready-To-Drink products, self-serve Express machines, and At Home innovations. With a strong focus on reimagining coffee experiences, Costa also invests heavily in community initiatives and sustainability efforts, supported by its values of discipline, passion, warmth, courage, and trust.
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