Lincolnshire, Illinois, United States, January 2025 – Karen Hershberger has stepped into the role of Vice President, Human Resources and Revenue Services at Sysmex America, Inc. In this expanded leadership position, Karen will oversee the company’s human resources strategy and operations while continuing to drive initiatives in revenue and clinical services.
Karen brings over 14 years of experience at Sysmex America, Inc., showcasing a steady trajectory of leadership. Before her current role, she served as Vice President, Revenue and Clinical Services for nearly three years, where she managed over $180 million in annual revenue and spearheaded significant initiatives, such as improving equipment implementation timelines and enhancing customer experiences. She also oversaw a team of more than 140 employees and managed a $24 million operational budget.
Earlier, as Senior Director, Revenue Services, Karen implemented strategic tools like a $1.5 million CRM system and successfully led middleware migrations, improving project timelines and customer satisfaction. Prior to this, as Senior Director, Technical and Clinical Support, she provided strategic leadership for technical product launches, increasing instrument revenue by 10% annually.
Karen’s experience also includes roles as Director of Clinical Applications and Director of Customer Care Training, where she introduced innovative tools and streamlined training programs to enhance customer support and operational efficiency. Her career at Sysmex America began as a Manager, Technical Education and Development, where she established training programs that elevated the technical expertise of service engineers.
About Sysmex America, Inc.
Sysmex America, Inc. is a leader in clinical diagnostic solutions, offering hematology, flow cytometry, coagulation, and urinalysis analyzers along with innovative technology systems for laboratories and healthcare facilities. Headquartered in Lincolnshire, Illinois, the company serves the Americas with a commitment to delivering superior diagnostic tools and customer-focused solutions. With state-of-the-art facilities and a customer-centric approach, Sysmex America continues to set industry standards in diagnostics and healthcare innovation.
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