New Delhi, Delhi, India, October 2025 — Vertex Group, headquartered in Times Square and recognized globally for its leadership in technology-enabled business transformation, has announced the strategic appointment of Krishna Gautam as Associate Managing Director. In his new role, Krishna will oversee the India operations of Vertex Global Services, the BPM division of Vertex Group. This leadership appointment aligns with Vertex 2.0, the company’s transformative initiative to drive digital innovation and operational excellence toward becoming a ₹1,000-crore global powerhouse grounded in a human-centric ethos.
With over 18 years of distinguished experience in customer support, operational leadership, and digital transformation, Krishna Gautam is widely recognized as a champion of technology-driven initiatives. He brings a strong record of leveraging emerging digital tools to enhance business performance and customer satisfaction.
“At Vertex Group, we are committed to pushing the boundaries of digital transformation by empowering visionary leaders who can navigate the complexities of today’s tech-driven landscape,” said Gagan Arora, Founder and President, Vertex Group.
“Krishna Gautam brings an exceptional track record in operational excellence, cutting-edge technology, and elevating customer experience — qualities that perfectly align with our mission for Vertex 2.0. His expertise in digital innovation and next-generation solutions will be instrumental as we embark on this transformative journey.”
Prior to joining Vertex Group, Krishna served as Vice President of Customer Experience at Urbanic, where he led the company’s technology-enabled CX strategy and strengthened customer satisfaction across multiple channels. His focus on CX automation, data-driven insights, and cross-functional collaboration positioned Urbanic as a benchmark for digital-first customer engagement. Krishna’s earlier professional journey includes senior leadership roles at Times Internet and Urban Company, where he drove major customer experience and process innovation initiatives.
“I am excited and thrilled to be a part of Vertex Group at this pivotal moment of digital revolution,” said Krishna Gautam, Associate Managing Director, Vertex Group.
“Vertex Group’s focus on innovation and operational excellence strongly resonates with my vision for advancing customer experience and accelerating business growth. I look forward to collaborating with the talented teams at Vertex to drive the Vertex 2.0 transformation and deliver exceptional value for our clients worldwide.”
Krishna’s contributions to the customer experience domain have been widely acclaimed. He was named CX Professional of the Year (2025), recognized among the Top 100 Great People Managers in India (2023) by the Great Manager Institute and National HRD Network, and included in the Top 100 CX Leaders in India (2022) at the World CX Summit by Trescon.
The Vertex 2.0 initiative signifies the company’s reinvention — combining advanced digital technologies and human expertise to redefine business operations and customer engagement in the AI-driven era.
About Vertex Group
Vertex Group, founded in 2016, is a multinational technology leader headquartered in Times Square, New York. With five core verticals — Vertex Global Services, Vertex Next, ILC Solutions, Vertex Tech, and Vertex Learning — the company drives digital transformation and AI-powered enterprise solutions across global markets.
With operations spanning the USA, UK, Philippines, UAE, Nepal, India, and Africa, and plans to expand into Canada, Australia/New Zealand, and Saudi Arabia, Vertex Group continues to strengthen its global footprint. It has been recognized among the Top 50 Innovative Companies globally, awarded ‘World’s Greatest Brand’ by AsiaOne, and ranked a ‘Best Place to Work’ for four consecutive years with an ESAT score of 94% and Global Score of 92%.
Through Vertex 2.0, the Group is accelerating its technology-driven evolution, introducing proprietary AI solutions to unlock business potential and foster sustainable growth worldwide.
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