Tampa, Florida, United States, August 2026 — 1Point1 has announced the appointment of Amal (Amy) Gabal as Senior Vice President – Digital & AI Services | BPM. In her new role, Gabal will lead the company’s Digital and AI Services strategy, helping clients accelerate business transformation through AI-powered customer experience, business process management (BPM), automation, and digital innovation.
With more than 23 years of global leadership experience, Amal Gabal has established herself as a highly accomplished executive in enterprise sales, business development, outsourcing, digital transformation, and AI-enabled customer experience. Throughout her career, she has consistently driven revenue growth, built strategic partnerships, developed high-performing teams, and delivered transformative solutions across the technology, telecommunications, IT services, and business process outsourcing sectors.
Prior to joining 1Point1, Gabal served as Executive Vice President at TTEC, following her tenure as Vice President – Customer Care & Experience at Startek and Assistant Vice President – Business Development at Hexaware Technologies. Earlier, she spent more than five years as Regional Director, Business Development at Sutherland, where she successfully expanded the company’s presence across the Middle East, North Africa, and the United States. During her tenure, she secured landmark partnerships with leading organizations including Aramco, STC Solutions, Careem, and several major financial institutions, while building a business pipeline valued at more than US$100 million and winning contracts exceeding US$50 million.
Earlier in her career, Gabal held senior leadership positions with Technology Innovation and Entrepreneurship Center (TIEC/MCIT) and ITIDA, where she played a significant role in positioning Egypt among the world’s leading outsourcing destinations by attracting global technology companies and supporting the creation of thousands of jobs across the IT and BPO sectors. She also held leadership positions at Syniverse, Verizon Communications, and Salomon Smith Barney, building deep expertise in telecommunications, project management, enterprise technology, and international business development.
At 1Point1, Gabal will spearhead the company’s Digital & AI Services and BPM business, leveraging her extensive expertise in go-to-market strategy, enterprise sales, AI, automation, outsourcing, and customer experience transformation. Her appointment reinforces the company’s commitment to expanding its digital capabilities and helping enterprises unlock greater value through AI-led innovation and scalable customer engagement solutions.
About 1Point1
1Point1 is a global provider of outsourcing, consulting, and technology solutions that helps organizations transform customer experiences through AI-driven innovation, business process management, and digital services. The company delivers proactive, scalable, and rapidly deployable solutions that enable organizations to improve operational efficiency while enhancing customer satisfaction.
With 17 years of industry experience, operations across four continents, and a workforce of more than 8,000 professionals, 1Point1 combines advanced AI technologies with deep industry expertise to provide high-quality customer support, consulting, and digital transformation services. Through its RestAssured Pledge, the company guarantees a 48-hour solution plan, enabling clients to accelerate implementation, scale operations efficiently, and deliver exceptional customer experiences worldwide.
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