Redwood City, CA, USA – November 2024 – Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, is pleased to announce the promotion of Rishi Rana to Chief Executive Officer (CEO), effective October 31, 2024. Rana, who has served as President of Cyara since August 2023, succeeds Alok Kulkarni, Cyara’s Co-Founder and CEO since inception, who will now take on the role of Non-Executive Chairman of the Board of Directors.
Rana brings a proven track record of scaling global operations and driving sustainable growth with a customer-centric approach. He previously led strategy and growth for three separate business units at PowerSchool, playing a pivotal role in driving a multi-billion-dollar market valuation. At Cyara, Rana’s leadership will continue to focus on growth centered around execution, energy, and empathy, aiming to drive customer-first innovation. His vision includes leveraging responsible advancements in Generative AI and enhancing Cyara’s global impact through strategic partnerships and acquisitions.
Rishi Rana shared his excitement for this new role, saying, “I’m honored to step into this role at such a pivotal time for Cyara. The team’s dedication to ensuring our customers can deliver flawless customer experiences has set a strong foundation for growth and innovation. I look forward to building on this legacy, accelerating our momentum, and working with our talented teams and valued customers to take Cyara to new heights.”
Alok Kulkarni, outgoing CEO, expressed his confidence in Rana’s leadership: “I am excited to see Rishi become our new CEO, and as Non-Executive Chairman of the Board, I look forward to providing strategic oversight, strengthening board alignment, and deepening relationships with key stakeholders.”
Lead Independent Board Director Vikram Verma also commented on the transition, stating, “We are pleased to welcome Rishi as the new CEO. We are confident that his expertise and passion for customer experience will lead Cyara into a new and exciting chapter. We are also immensely grateful for Alok’s leadership, which has driven Cyara’s growth and strengthened our position in the CX industry for the last 18 years. Very few people could have achieved what he has done to get Cyara to this remarkable stage of growth, and we are appreciative of his ongoing involvement as we continue our journey under Rishi’s leadership.”
About Cyara:
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-led CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 110%+ customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to assure CX journeys and transform CX experiences.
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