Brussels, Brussels Region, Belgium – September 2024 – Dorien Tuerlinckx has been appointed as the new Head of People Services at Belfius. In this role, she will be responsible for overseeing and enhancing the company’s human resources strategies and initiatives, ensuring alignment with organizational goals, and driving employee engagement and satisfaction.
Dorien Tuerlinckx most recently served as the Head of Employee Experience at Euroclear, where she spent approximately one and a half years. During her tenure, she focused on improving employee engagement and experience by implementing strategic HR transformations and managing complex projects.
Prior to Euroclear, Tuerlinckx was with ING Belgium for nearly 11 and a half years. She held several key positions, including Head of People Services BE for approximately two and a half years. In this role, she led a diverse team of 90 HR professionals and was instrumental in enhancing employee experience while optimizing costs. Before that, she was the Head of Center of Expertise Client Services and held various roles focusing on client services and operational excellence.
Her career at ING Belgium began as a Project Manager where she contributed to significant projects such as improving online account opening experiences and implementing new contact center platforms. She also worked as a Project Manager (via ORMIT), handling various projects aimed at improving customer experience and operational efficiency.
Earlier in her career, Tuerlinckx gained valuable experience at OneSpan, where she held roles including Market Development Manager and Program Manager Competence Centers. She managed global market segments and coordinated projects that included launching new products and expanding into new markets.
Belfius is dedicated to making a positive impact through its services and actions, driven by a commitment to “Love” for everyone. The company supports a wide range of clients, from individuals and families to large enterprises and local authorities. Belfius is focused on creating opportunities through responsible investments and providing comprehensive financial solutions to enhance societal well-being.
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