Cresco Labs has officially announced the appointment of Heidi Wilson as the new Senior Director of HR Shared Services. Wilson took on her new role in April 2024, operating remotely, and brings a robust history of over 20 years in human resources management and operations to her new position.
Before joining Cresco Labs, Wilson was the Director of HR Shared Services Operations at Extreme Networks from September 2021 to October 2023. During her tenure, she led a significant transformation of the HR Shared Services Center, improving organizational responsiveness, creating global service standards, and ensuring compliance with various regulatory requirements. Her achievements included the redesign of the ticketing system to capture essential metrics and the integration of automation to reduce manual processing.
Prior to her role at Extreme Networks, Wilson served as the Director of Shared Services at Heidrick & Struggles from June 2020 to September 2021, in Tampa, Florida. She was instrumental in setting up a new shared services center, developing the organizational structure, and training a team of 32 administrative professionals to support both internal employees and clients effectively.
Earlier in her career, Wilson held the position of Global Business Services Customer Contact Center Lead at Masonite International, where from April 2015 to June 2020, she managed a comprehensive service center supporting various corporate functions. Her leadership was crucial in improving service delivery through process redesign and the deployment of new IT solutions.
Her extensive career also includes roles at ServiceMaster, where she managed a large customer service and sales contact center, and at Corinthian Colleges, where she led student advisory services. These roles have honed her skills in operations management, strategic planning, and team leadership, making her an asset to Cresco Labs’ executive team.
About Cresco Labs: Cresco Labs is a major U.S. cannabis company that operates from seed to dispensary. Known for its robust portfolio of trusted cannabis brands, Cresco aims to lead the market in customer trust and product quality. Their national retail brand, Sunnyside, combines wellness-focused retailing with educational initiatives designed to enhance customer understanding and experience. Cresco Labs also runs the SEED initiative, promoting social equity and educational development in the cannabis industry.
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