Dubai, United Arab Emirates, May 2025 – InsuranceMarket.ae™, a leading insurance brokerage firm in the UAE, has announced the appointment of Rahul Matiwadekar as its new Chief Learning and Development Officer. In this newly elevated role, Rahul will spearhead the company’s learning and capability-building strategies with a focus on future-ready skills, AI-enabled learning frameworks, and employee development initiatives aligned with organizational goals.
Rahul brings over a decade of experience in quality assurance, training, product strategy, and AI-based learning design. Most recently, he served as Chief Product Officer at InsuranceMarket.ae™, where he led innovation across product design, data analysis, UI/UX, and security. Prior to that, he held several impactful roles within the company, including Unit Head – Quality & Training and Training and Quality Analyst, establishing himself as a key driver of performance and learning excellence.
Before joining InsuranceMarket.ae™, Rahul was a Quality Analyst at Tata Consultancy Services, where he focused on service delivery for North American Citibank clients, coaching teams, creating performance dashboards, and enhancing customer experience through precision quality frameworks.
His earlier experiences at VBPO (American Express Account Protection Services) and Three UK involved fraud analysis, retention strategy, and MIS reporting, where he played vital roles in coaching teams, preventing fraud patterns, and improving customer satisfaction.
Rahul is also a Certified AI Trainer, with a keen interest in integrating artificial intelligence into career development, leadership training, and employee engagement strategies. His ability to blend technical skills with people-centric approaches uniquely positions him to lead InsuranceMarket.ae™’s L&D transformation journey.
About InsuranceMarket.ae™
InsuranceMarket.ae™, operated by AFIA Insurance Brokerage Services LLC, is one of the UAE’s largest and most trusted insurance brokers. Serving customers across a wide range of categories including car, health, home, and business insurance, the platform partners with top global and regional insurers such as AXA, MetLife, BUPA, RSA, and Zurich. Known for its customer-first service model and end-to-end claims assistance, InsuranceMarket.ae™ helps customers save time and money while navigating complex insurance needs. Registered under the UAE Insurance Authority and licensed by the Dubai Health Authority, the company is committed to innovation, transparency, and exceptional service.
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