New York, United States, October 2025 — Yogendra (Yogi) Goyal has joined IBM as Global Managing Partner – Head, AI First Business Operations, where he will lead the BPO service line for the Americas and global markets, overseeing strategic direction, operational excellence, and AI-led transformation initiatives. In his role, Yogi will drive business growth, client engagement, mergers and acquisitions, and talent development, ensuring IBM’s consulting and business operations remain at the forefront of innovation, scalability, and performance.
With over 25 years of experience in global business transformation, operations, and client strategy, Yogi brings a distinguished track record of driving organizational growth and digital excellence across industries. Prior to joining IBM, he held senior leadership roles at WNS, including Global Chief Growth Officer and Executive Vice President, where he helped scale the company’s market capitalization from $400 million to $4 billion over a decade. He played a pivotal role in expanding WNS’s footprint across insurance, healthcare, banking, shipping, logistics, retail, and manufacturing—spearheading go-to-market strategies, digital enablement, and AI-powered business solutions.
Before his successful tenure at WNS, Yogi spent over a decade with EXL Service, where he led Sales for Insurance and Healthcare, establishing the vertical as a key growth engine generating over $175 million in annual revenue. His early experience at eFunds, Genpact (GE Capital International Services), and Essar Cellphones provided him with a deep understanding of operations, client management, process migration, and business optimization—laying the foundation for his expertise in driving sustainable business transformation.
Known for his strategic foresight and people-centric leadership, Yogi is recognized for building high-performing global teams and fostering collaboration across business, digital, and analytics domains. His appointment underscores IBM’s commitment to embedding AI-first principles into its consulting and operations ecosystem, aligning innovation with measurable business impact.
About IBM
At IBM, innovation and impact go hand in hand. The company brings together technologists, developers, and engineers to co-create with partners, clients, and even competitors—transforming ideas into real-world breakthroughs. From AI and cloud computing to infrastructure and consulting, IBM empowers organizations across the globe to reimagine the way they work, scale, and serve their customers. The company’s mission is to help every creator turn their “what if” into what is, driving progress through technology that changes everything.
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