Hyderabad, Telangana, India, August 2026 — InvoiceCloud, a leading provider of digital billing and payment solutions, today announced the appointment of Sharon Joy as Head of Human Resources, India. Based in Hyderabad, Sharon will lead the people mandate for InvoiceCloud’s Global Capability Centre (GCC), shaping the talent, leadership, culture, and employee experience agenda as the company enters its next phase of expansion in the country.
In her new role, Sharon will partner with Biju Davis, Senior Vice President and India Site Leader, and Jessi Marcoff, Chief People Officer at InvoiceCloud’s Boston headquarters, to build an HR strategy that supports the company’s expanding innovation mandate. Her appointment comes as InvoiceCloud scales its Hyderabad GCC into a high-impact centre for technology, product development, and operational excellence.
Biju Davis, who has been leading InvoiceCloud’s India site, sees the appointment as central to the company’s next phase, “Building a high-performing, values-led organisation is at the heart of where we are headed. Sharon brings the strategic maturity, global exposure, and people-first leadership we need, her experience across complex, technology-driven organisations will be invaluable as we strengthen the capabilities that power our innovation.”
Sharon brings over two decades of experience leading people strategy across technology, consulting, financial services, and product-led organisations. She joins InvoiceCloud from Centime Inc., a US-based fintech company, where she served as Senior Director of Human Resources for over six years, overseeing the HR function across India and the United States. Her earlier roles at Cognizant, Optum Global Solutions, Virtusa, DXC Technology, and Tech Mahindra built her expertise across talent strategy, employee lifecycle management, diversity and inclusion, HR operations, leadership development, and organisational transformation, working with cross-functional teams across India, the United States, Ireland, and the Philippines.
Jessi Marcoff, Chief People Officer, InvoiceCloud, said, “India is central to our future, and the people’s experience we build here matters enormously, not just for our teams in Hyderabad but for the company globally. Sharon brings exactly the kind of people-first leadership we need at this stage of our growth. She understands how to build culture intentionally, and that’s what will make the difference as we scale.”
Reflecting on her new role, Sharon said, “I am excited to be part of InvoiceCloud’s growth journey and to help shape the Hyderabad GCC into a centre of real depth and impact. I look forward to partnering with Biju, Jessi, and the team to build a culture of trust, teamwork, and customer focus.”
Sharon’s appointment further strengthens InvoiceCloud’s India leadership team and reinforces its commitment to building a people-first, innovation-led organisation, while supporting continued hiring across product, engineering, AI, and specialised technology roles in India.
InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. The company services more than 3,250 customers across the utility, government and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. InvoiceCloud’s SaaS platform enables continuous enhancements to the customer experience resulting in higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads.
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